Polar Purr Support
Write to us at info@beestar.io. We answer every message within 10 days. Tell us your phone model, whether you play on iPhone, iPad or Android, and what happened.
Restore the Supporter purchase
Supporter is a one-time purchase that removes ads. If you reinstall the game or move to a new phone with the same Apple ID or Google account, open Settings in the game and tap Restore purchases. The game asks the App Store or Google Play again, and the ads go away.
If it does not work, check that you are signed in to the same store account you bought it with, and that the phone is online. Refunds are handled by Apple or Google, not by us: use Apple's refund page or Google Play's refund page.
Your progress and cloud save
Your progress is saved on your phone. On iPhone and iPad you can also keep it in Game Center saved games, so it follows you to your other Apple devices. The Android version has no cloud save yet, so progress stays on that phone.
Delete your data
We do not keep any of your data on our side, so there is nothing to ask us to delete.
- On your device: delete the app. Its save file goes with it.
- Cloud save on iPhone and iPad: remove Polar Purr's Game Center / iCloud data in your device settings.
- Reminders: turn them off in the game's Settings or in your phone's notification settings.
Questions
Do I need an account? No. There is no sign-up and no login.
Can I play offline? Yes. Puzzles, fishing and the aquarium work without a connection. Ads, purchases and cloud save need one.
Why do I see ads? The game is free and ads pay for it. Ads never appear in the middle of a puzzle, and they are not personalised. Supporter removes them.
I am stuck on a pond. Every pond can be solved without guessing. Tap the hint button: it shows the next move and why.
Is it safe for children? There is no chat, no account and no personal information collected by us. Ads are set up for children and are not personalised. Parents can limit purchases with the store's parental controls, such as Ask to Buy or Family Link.
Privacy
Read the privacy policy for what the game stores and what Google's ad software receives.
Contact
- Beestar (BEE STAR COMPUTER SOFTWARE), 514, Gateway, The Pearl Residences, Al Dhiba St, Al Saadiyat Island, Abu Dhabi, United Arab Emirates
- Email: info@beestar.io